Privacy Policy

Last Updated: 25 September 2026

Peace Zone BD respects the privacy of our customers and website visitors. This Privacy Policy explains what information we may collect when you use our website, place an order, contact us, request support, or use our services, and how we use, protect, and share that information.

By using Peace Zone BD and providing your information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our website and services, we may collect the following information.

Personal Information

When you place an order, create an account, contact us, request a rental service, or communicate with our team, we may collect information such as:

Full name
Phone number
Email address
Billing address
Shipping or delivery address
City, area, or location details
Account information, where applicable

Order and Transaction Information

When you purchase or request a product or service, we may collect information related to the transaction, including:

Products ordered
Order number
Order date
Quantity
Product price
Shipping information
Order status
Payment status
Return, refund, or warranty information

We may also keep records of previous orders and customer-service interactions where necessary to manage purchases, returns, warranty support, or disputes.

Rental and Service Information

If you request a CPAP, BiPAP, oxygen concentrator, oxygen cylinder, or other rental or service, we may collect information necessary to arrange the service, such as:

Customer contact details
Delivery or pickup location
Equipment requested
Rental period
Rental status
Return information
Deposit or payment-related records where applicable

Information You Voluntarily Provide

If you contact Peace Zone BD by phone, WhatsApp, email, website form, or another communication method, we may keep the information you voluntarily provide.

This may include questions about:

Product selection
Product compatibility
Equipment use
Rental services
Delivery
Warranty
After-sales support

Please avoid sending unnecessary sensitive personal or medical information through the website or ordinary communication channels.

Payment Information

Where online or electronic payments are available, payment information may be processed by a third-party payment service provider, bank, mobile financial service, or other payment processor.

Peace Zone BD may receive information needed to:

Confirm a payment
Match a payment to an order
Process a refund
Maintain transaction records
Resolve payment-related issues

Payment providers may process your payment information according to their own privacy policies and security practices.

Automatically Collected Information

When you visit the Peace Zone BD website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Time and date of visits
Referring website or source
General interaction with the website
Technical diagnostic information

We may use this information to understand how visitors use our website, improve performance, identify technical problems, and improve the customer experience.

Cookies and Similar Technologies

Peace Zone BD may use cookies and similar technologies to help the website function properly and improve the shopping experience.

Cookies may be used for purposes such as:

Keeping products in the shopping cart
Maintaining user sessions
Remembering website preferences
Supporting checkout functionality
Improving website performance
Understanding website usage
Preventing fraud or security problems

Some cookies may be essential for the website to function correctly.

Where analytics or other third-party services are enabled, those services may also use cookies or similar technologies.

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

How We Use Your Information

Peace Zone BD may use the information we collect to:

Process and manage orders
Arrange delivery
Provide rental or refill services
Communicate about an order
Answer customer questions
Provide product and technical support
Handle returns, refunds, and cancellations
Provide warranty or after-sales assistance
Manage customer accounts
Confirm payments
Prevent fraud and misuse
Maintain website security
Improve our website and services
Analyze website performance and customer experience
Maintain required business and transaction records
Comply with legal obligations

We may also contact you regarding a product, order, rental, return, warranty, or service request that you initiated.

Analytics

Peace Zone BD may use website analytics services to understand how visitors find and use our website.

Analytics data may help us understand:

Which pages visitors use
How visitors navigate the site
Which devices or browsers are used
Website performance
General traffic and usage trends

Analytics information is primarily used to improve the website, content, products, and customer experience.

How We Share Information

Peace Zone BD does not sell or rent customer personal information as a business practice.

We may share information only when reasonably necessary for purposes such as those described below.

Delivery and Courier Providers

Customer name, phone number, address, and relevant order information may be shared with a delivery or courier provider when necessary to deliver an order.

Payment Providers

Relevant transaction information may be processed or shared with banks, mobile financial services, payment gateways, or other payment providers when required to process a payment or refund.

Website and Technology Service Providers

We may use third-party service providers for services such as:

Website hosting
Website maintenance
E-commerce functionality
Analytics
Security
Email delivery
Technical support

These providers may process limited information where necessary to provide their services.

Manufacturers, Suppliers, or Service Partners

Where necessary for a legitimate warranty, technical-support, repair, or product-related request, relevant product and transaction information may be shared with an appropriate manufacturer, supplier, or service partner.

Legal Requirements

We may disclose information where required by applicable law, court order, government request, or where reasonably necessary to:

Comply with a legal obligation
Protect our legal rights
Investigate fraud
Protect customers or the public
Enforce our policies

Data Security

Peace Zone BD takes reasonable administrative, technical, and operational measures to protect customer information against:

Unauthorized access
Loss
Misuse
Alteration
Improper disclosure

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials, devices, and communications.

Data Retention

We retain personal and transaction information only for as long as reasonably necessary for purposes such as:

Processing orders
Providing customer support
Managing rentals
Handling warranty requests
Processing returns and refunds
Resolving disputes
Maintaining business records
Preventing fraud
Meeting applicable legal, accounting, or tax requirements

Retention periods may vary depending on the type of information and purpose for which it is required.

Your Privacy Choices

You may contact Peace Zone BD if you want to:

Ask what personal information we hold about you
Correct inaccurate personal information
Update your contact details
Request deletion of information where appropriate
Ask questions about how your data is used

Some information may need to be retained where necessary for legal, accounting, fraud-prevention, warranty, transaction, or dispute-resolution purposes.

Marketing Communications

If Peace Zone BD sends promotional messages or marketing communications, customers may request that such communications stop.

Operational communications related to an existing order, payment, rental, return, warranty, or customer-support request may still be sent where necessary.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Peace Zone BD is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children’s Privacy

Peace Zone BD’s online shopping and medical-equipment services are primarily intended for adults.

We do not knowingly seek to collect unnecessary personal information from children.

If a parent or guardian believes that a child has provided personal information to us inappropriately, they may contact us to request review or deletion where appropriate.

Changes to This Privacy Policy

Peace Zone BD may update this Privacy Policy when our website, services, technologies, or legal requirements change.

Any revised version will be published on this page with an updated revision date.

Customers are encouraged to review this page periodically.

Contact Peace Zone BD

If you have questions about this Privacy Policy or how Peace Zone BD handles your personal information, please contact us:

Peace Zone BD
Shop No. 2, Dr. Shufi Shoroni Road, 100 Feet Road, Dhaka 1212

Phone / WhatsApp: +880 1719-677318
Email: askpeacezonebd@gmail.com