Warranty & After-Sales Support

Peace Zone BD provides warranty assistance and after-sales support for eligible medical equipment purchased from us.

Warranty coverage is not the same for every product. The applicable warranty may depend on the brand, model, manufacturer, supplier, product condition, and the specific warranty terms confirmed for that product.

Customers should review the warranty information on the relevant product page or confirm the applicable warranty with Peace Zone BD before purchasing.

Warranty Coverage

Where a warranty applies, it may cover eligible manufacturing or technical defects according to the terms provided by the manufacturer, supplier, or applicable warranty provider.

Warranty support may involve one or more of the following, depending on the specific case:

• Product inspection
• Technical assessment
• Troubleshooting
• Repair
• Replacement of an eligible defective component
• Product replacement where applicable
• Manufacturer or supplier support
• Other applicable warranty service

A warranty claim does not automatically mean that the customer will receive an immediate replacement or refund.

The appropriate solution depends on the specific warranty terms and the verified nature of the issue.

Who Provides the Warranty?

Depending on the product, warranty support may be provided through:

• The manufacturer
• The authorized supplier or distributor
• The applicable product supplier
• Peace Zone BD as the point of contact for warranty assistance

Peace Zone BD may help customers communicate with the relevant supplier, manufacturer, or service provider where necessary.

However, the actual warranty terms are determined by the warranty applicable to the specific product.

Warranty Period

There is no single blanket warranty period for every Peace Zone BD product.

Warranty duration may vary according to:

• Brand
• Model
• Product category
• Manufacturer policy
• Supplier terms
• New or pre-owned condition
• Specific sales agreement

If a product has a specific warranty period, that information should be confirmed from the product listing, invoice, warranty document, or directly with Peace Zone BD before purchase.

Proof of Purchase

Customers requesting warranty support may be asked to provide:

• Order number
• Invoice
• Purchase receipt
• Customer phone number
• Product name and model
• Serial number where applicable
• Warranty card where applicable
• Date of purchase

Please keep your invoice, receipt, or other purchase record after receiving your product.

Proof of purchase may be required before a warranty claim can be processed.

How to Make a Warranty Claim

If you experience a problem with a product that may be covered by warranty:

1. Contact Peace Zone BD.
2. Provide your purchase or order information.
3. Explain the problem clearly.
4. Provide the product name, model, and serial number where applicable.
5. Send photos or video of the issue if requested.
6. Follow the troubleshooting instructions provided by our support team.
7. If further inspection is required, follow the instructions for submitting the product for assessment.

Please do not open, modify, or attempt unauthorized repair of the product before contacting us if you intend to make a warranty claim.

Warranty Inspection

Some warranty claims may require physical inspection or technical assessment.

Inspection may be necessary to determine:

• Whether the problem is a manufacturing defect
• Whether the issue falls within the applicable warranty
• Whether the product has been physically damaged
• Whether unauthorized repair or modification has occurred
• Whether the problem relates to normal wear or consumable parts
• What repair or replacement action is appropriate

The final warranty decision will depend on the applicable warranty terms and the results of the assessment.

Physical Damage and Misuse

Unless the specific product warranty states otherwise, warranty coverage may not apply to problems caused by:

• Accidental physical damage
• Impact or dropping
• Improper handling
• Water or liquid damage
• Incorrect electrical supply
• Unauthorized modification
• Unauthorized repair
• Tampering
• Use contrary to manufacturer instructions
• Damage caused by incompatible accessories
• Negligence or misuse

The exact exclusions depend on the warranty terms applicable to the product.

Consumables and Accessories

Consumable or regularly replaceable items may have different warranty conditions from the main device.

These may include items such as:

• Filters
• Tubing
• Masks
• Cushions
• Nasal pillows
• Cannulas
• Batteries
• Humidifier chambers
• Other patient-contact or replaceable accessories

Normal wear, hygiene-related replacement, or routine consumable replacement should not automatically be considered a warranty defect.

Customers should confirm the applicable warranty for accessories before purchasing if warranty coverage is important to them.

CPAP and BiPAP After-Sales Support

Peace Zone BD provides after-sales assistance for CPAP and BiPAP equipment where applicable.

Support may include:

• Basic setup guidance
• Device-use guidance based on manufacturer instructions
• Mask and accessory compatibility assistance
• Filter and tubing replacement guidance
• Humidifier maintenance information
• General troubleshooting
• Warranty claim assistance

Therapy settings, prescribed pressure, or clinical treatment decisions should follow appropriate medical guidance.

Peace Zone BD does not replace professional medical advice.

Oxygen Concentrator After-Sales Support

For oxygen concentrators, after-sales assistance may include:

• Basic setup guidance
• Operating guidance
• Routine maintenance information
• Filter maintenance guidance
• General troubleshooting
• Accessory support
• Warranty assistance where applicable

The prescribed oxygen flow should follow appropriate healthcare guidance.

Customers should not alter prescribed oxygen therapy based solely on product information or sales advice.

Oxygen Cylinder and Related Support

Support for oxygen cylinders and related products may vary according to the specific equipment and service.

Customers may contact Peace Zone BD regarding:

• Product condition
• Compatible accessories
• Flowmeter-related questions
• Refill-service information
• Rental arrangements
• Product support

Cylinder refill, rental, and service conditions may be governed by separate terms.

Pre-Owned or Used Equipment

Warranty and after-sales support for pre-owned equipment may differ significantly from new-product warranty.

For any used or pre-owned product, customers should confirm before purchasing:

• Whether any warranty is included
• Warranty duration, if applicable
• Product condition
• What testing or inspection has been performed
• What accessories are included
• What after-sales support is available

Do not assume that a pre-owned device carries the same manufacturer warranty as a new product.

Products Without Warranty

Some products, accessories, consumables, pre-owned items, or special-sale products may be sold without a warranty.

Where no warranty applies, Peace Zone BD may still provide reasonable after-sales guidance where possible, but this should not be interpreted as creating a warranty that was not included with the purchase.

Repair Outside Warranty

If a product problem is not covered by warranty, repair or service may still be possible depending on:

• Product type
• Availability of technicians
• Availability of spare parts
• Nature of the problem
• Supplier or service-center availability

Any paid repair, replacement part, transportation, or service charge should be discussed with the customer before proceeding.

Warranty Shipping or Service Costs

The cost of sending, collecting, transporting, or servicing a product during a warranty claim may depend on:

• Product type
• Location
• Warranty provider
• Nature of the defect
• Applicable manufacturer or supplier terms

Customers should contact Peace Zone BD before sending a product for warranty assessment.

Do not send equipment without prior confirmation.

Replacement Under Warranty

A product is not automatically replaced simply because a warranty claim has been submitted.

Replacement may be offered only when:

• The applicable warranty permits replacement
• The reported defect has been verified
• Repair is not appropriate or available
• The warranty provider approves replacement
• Other applicable warranty conditions have been met

Where replacement is approved, the replacement process will depend on product availability and applicable warranty terms.

Refunds and Warranty Are Different

A warranty claim is different from a normal return or refund request.

For example, a technical defect discovered after use may be handled through repair or replacement under warranty rather than through an immediate refund.

Normal returns and refunds are governed by our:

Return, Refund & Cancellation Policy
/refund-and-returns-policy/

After-Sales Support

Peace Zone BD aims to remain available after a product has been delivered.

Depending on the product and issue, after-sales support may include:

• Setup assistance
• Product-use guidance
• Accessory compatibility guidance
• Maintenance information
• Troubleshooting
• Replacement accessory information
• Warranty assistance
• Service or repair guidance
• Rental-related support

The type of support available will depend on the individual product and circumstances.

Support Does Not Replace Medical Advice

Peace Zone BD provides product and equipment support.

We do not provide medical diagnosis or replace the advice of a qualified healthcare professional.

For CPAP, BiPAP, oxygen therapy, or other prescribed respiratory equipment, customers should follow their prescription and appropriate healthcare guidance.

Rental Equipment

Rental equipment is handled under separate rental terms.

A rental customer experiencing a problem with rented equipment should contact Peace Zone BD rather than attempting repair or modification.

Please review:

Rental Terms & Conditions
/rental-terms-and-conditions/

Before Purchasing

If warranty coverage is important to your purchase decision, please confirm the following before ordering:

• Warranty availability
• Warranty duration
• Who provides the warranty
• What is covered
• What is excluded
• Service process
• Whether accessories are covered
• Whether transport/service charges may apply

This is especially important because warranty conditions may differ between brands, models, accessories, and pre-owned products.

Contact Peace Zone BD

For warranty claims, product support, troubleshooting, maintenance guidance, or other after-sales questions, contact us:

Peace Zone BD
Shop No. 2, Dr. Shufi Shoroni Road, 100 Feet Road, Dhaka 1212

Phone / WhatsApp: +880 1719-677318
Email: askpeacezonebd@gmail.com