Terms & Conditions

Last Updated: 25 September 2026

Welcome to Peace Zone BD. These Terms & Conditions govern your use of the Peace Zone BD website, your purchase of products, and your use of our related services.

By accessing this website, placing an order, requesting a rental or service, or otherwise using Peace Zone BD, you agree to these Terms & Conditions together with our applicable policies.

Please read these terms carefully before using our website or placing an order.

1. About Peace Zone BD

Peace Zone BD provides sleep and respiratory care equipment and related services in Bangladesh.

Our products and services may include CPAP machines, BiPAP machines, oxygen concentrators, oxygen cylinders, masks, accessories, selected pre-owned equipment, rental services, refill services, and other related medical equipment.

Product availability and service coverage may vary.

2. Use of This Website

You may use the Peace Zone BD website only for lawful purposes.

You agree not to:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website, server, customer accounts, or systems.
• Interfere with the security or normal operation of the website.
• Submit false, misleading, or fraudulent order information.
• Copy or misuse website content without permission.
• Use automated or abusive methods that may disrupt the website or its services.

We may restrict or refuse access where necessary to protect the website, our customers, or our business.

3. Product Information

Peace Zone BD makes reasonable efforts to provide accurate product information, including:

• Product names
• Brand and model information
• Images
• Features
• Specifications
• Pricing
• Availability
• Package information
• Warranty information where applicable

However, product specifications, packaging, accessories, availability, supplier terms, and manufacturer information may change.

Customers should confirm any specification that is particularly important to their purchase before ordering.

Product images are provided for identification and illustration. Packaging, accessories, labels, or minor visual details may differ depending on the manufacturer or supply batch.

4. Medical Equipment and Product Suitability

Medical and respiratory equipment should be selected according to the user’s actual requirements and, where appropriate, prescription or healthcare guidance.

Information provided on Peace Zone BD is intended to help customers understand available products and services. It should not be treated as a substitute for professional medical diagnosis, treatment, or prescription.

Customers are responsible for confirming that the selected product, model, therapy type, pressure requirement, oxygen-flow requirement, mask, accessory, or other equipment is appropriate for their needs.

Peace Zone BD should not be asked to alter prescribed therapy settings without appropriate professional guidance.

5. Product Availability and Stock

Displaying a product on our website does not guarantee that the product is currently available.

Stock may change before an order is confirmed.

If an ordered product becomes unavailable, Peace Zone BD may:

• Contact the customer about availability.
• Offer an appropriate alternative for the customer’s consideration.
• Delay the order with the customer’s agreement.
• Cancel the affected item or order where necessary.

We will not automatically substitute a different medical device or model without customer agreement.

6. Prices

Product prices are displayed in Bangladeshi Taka (BDT/৳) unless otherwise stated.

Prices may change due to factors such as:

• Supplier pricing
• Import costs
• Product availability
• Brand or model changes
• Promotional offers
• Website pricing updates

The price applicable to an order is the price confirmed for that transaction.

If an obvious pricing or technical error appears on the website, Peace Zone BD may correct the error before completing the order.

Where appropriate, we will contact the customer before proceeding with an affected order.

7. Placing an Order

When placing an order, customers must provide accurate information, including where applicable:

• Name
• Phone number
• Email address
• Delivery address
• Product or model required
• Quantity
• Other information necessary to process the order

Submitting an order through the website does not always mean that the order has been finally accepted.

An order may require confirmation based on:

• Product availability
• Customer information
• Delivery location
• Payment status
• Product requirements
• Rental/service eligibility
• Pricing accuracy

Peace Zone BD may contact the customer before confirming or dispatching an order.

8. Order Acceptance and Refusal

Peace Zone BD reserves the right to hold, refuse, or cancel an order for legitimate reasons, including:

• Product unavailability
• Incorrect pricing
• Incomplete customer information
• Unable-to-confirm orders
• Suspected fraud
• Delivery limitations
• Technical errors
• Product or service restrictions
• Other reasonable operational reasons

If a paid order is cancelled by Peace Zone BD and a refund is due, it will be handled according to the applicable refund process.

9. Payment

Customers must use the payment methods currently accepted by Peace Zone BD at the time of purchase.

Available payment methods may vary depending on:

• Product
• Order value
• Delivery arrangement
• Rental service
• Payment provider
• Other transaction conditions

Customers must provide accurate payment information and must not use unauthorized or fraudulent payment methods.

Where a third-party payment provider, bank, mobile financial service, or payment gateway is used, that provider may also apply its own terms and conditions.

For more information, please see our Payment Methods page:

10. Shipping and Delivery

Orders are delivered according to the applicable product, destination, availability, package size, and delivery arrangement.

Delivery times and charges may vary.

Customers are responsible for providing an accurate and accessible delivery address and a working contact number.

Peace Zone BD is not responsible for delays caused by circumstances reasonably outside our control, including courier delays, transport disruption, severe weather, incomplete customer information, or other external events.

For full details, please review our:

Shipping & Delivery Policy

11. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations are subject to our separate Return, Refund & Cancellation Policy.

Our current policy includes specific conditions relating to:

• Return eligibility
• Return-request period
• Opened or used medical equipment
• Damaged or incorrect products
• Return shipping
• Refund processing
• Order cancellation

Customers should review the policy before completing a purchase.

Return, Refund & Cancellation Policy

12. Opened and Used Medical Equipment

Medical equipment and patient-contact products may have special return restrictions due to hygiene, safety, and product-condition concerns.

Opened or used products may not qualify for normal return.

Please review the specific return conditions before opening or using products such as masks, tubing, filters, consumables, and other hygiene-sensitive medical items.

13. Warranty and After-Sales Support

Warranty coverage is not identical for every product.

Warranty terms may vary according to:

• Brand
• Model
• Manufacturer
• Supplier
• Product condition
• Specific warranty arrangement

Where a warranty applies, customers may be required to provide proof of purchase, product information, serial number, or other supporting information.

A warranty claim may involve inspection, service, repair, replacement, supplier support, manufacturer support, or another applicable solution.

Warranty does not automatically mean that a customer is entitled to an immediate refund.

Please review:

Warranty & After-Sales Support

14. Pre-Owned or Used Equipment

Peace Zone BD may offer selected pre-owned medical equipment.

The condition, accessories, warranty, usage history, availability, and other details of pre-owned products may differ from new products.

Customers should review the specific product information and confirm any important condition-related details before purchasing.

A pre-owned product should not automatically be assumed to have the same package contents, warranty, condition, or accessories as a new unit.

15. Rental Equipment and Services

Peace Zone BD may provide rental services for selected respiratory and oxygen equipment, subject to availability and service area.

Rental orders may have separate requirements relating to:

• Rental period
• Rental fees
• Security deposit
• Identification or documentation
• Delivery and collection
• Equipment condition
• Accessories
• Extension
• Damage or loss
• Late return
• Cancellation
• Return of equipment

Rental customers must follow the applicable rental terms.

Please review:

Rental Terms & Conditions

16. Oxygen Cylinder Refill and Related Services

Refill and related services may be subject to equipment condition, cylinder compatibility, service availability, location, and operational requirements.

Customers should confirm service eligibility before arranging a refill or similar service.

Peace Zone BD may refuse equipment that cannot safely or appropriately be accepted for the requested service.

17. Product Compatibility

Customers should verify compatibility before purchasing replacement accessories, including:

• Masks
• Tubing
• Filters
• Humidifier components
• Power accessories
• Other replacement parts

A product being described as a CPAP or BiPAP accessory does not necessarily mean it is compatible with every machine or model.

If compatibility is uncertain, please contact Peace Zone BD before purchasing.

18. Website Accounts

If customer-account functionality is available, users are responsible for:

• Providing accurate account information.
• Keeping login credentials confidential.
• Preventing unauthorized access to their account.
• Informing Peace Zone BD if unauthorized access is suspected.

Peace Zone BD may suspend or restrict accounts used for fraudulent or abusive activity.

19. Intellectual Property

Unless otherwise stated, website content created or owned by Peace Zone BD—including text, graphics, branding, page layouts, and original content—may not be copied, reproduced, republished, or commercially used without permission.

Third-party trademarks, brand names, product images, and manufacturer materials remain the property of their respective owners.

References to brands or products do not automatically imply an official partnership or authorization unless explicitly stated.

20. Third-Party Links

The Peace Zone BD website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, availability, security, pricing, or policies of independent third-party websites.

Customers should review the applicable terms and policies of third-party services before using them.

21. Limitation of Liability

To the extent permitted by applicable law, Peace Zone BD will not be responsible for indirect or consequential loss arising from:

• Improper use of a product
• Use contrary to manufacturer instructions
• Unauthorized modification
• Incorrect therapy settings
• Customer failure to confirm compatibility
• Third-party courier or service-provider actions outside our reasonable control
• Website interruption caused by circumstances outside our reasonable control

Nothing in these Terms is intended to exclude any right or liability that cannot lawfully be excluded under applicable law.

22. Customer Responsibility

Customers are responsible for:

• Providing accurate order information.
• Choosing products suitable for their requirements.
• Following manufacturer instructions.
• Following appropriate medical guidance where required.
• Checking compatibility before purchasing accessories.
• Inspecting delivered products promptly.
• Reporting eligible return issues within the applicable return period.
• Using rental equipment responsibly.
• Returning rental equipment according to the agreed terms.

23. Privacy

Personal information collected through Peace Zone BD is handled according to our Privacy Policy.

Please review:

Privacy Policy

24. Policy Relationship

These Terms & Conditions should be read together with other Peace Zone BD policies, including:

• Shipping & Delivery Policy
• Return, Refund & Cancellation Policy
• Privacy Policy
• Payment Methods
• Warranty & After-Sales Support
• Rental Terms & Conditions
• Medical Disclaimer

Where a specific policy applies to a particular transaction or service, that policy forms part of the applicable terms.

25. Governing Law

These Terms & Conditions are governed by the applicable laws of Bangladesh.

Any dispute should first be raised with Peace Zone BD so that both parties have an opportunity to resolve the matter directly.

If a dispute cannot be resolved, it may be handled through the appropriate legal process or court with jurisdiction under the laws of Bangladesh.

26. Changes to These Terms

Peace Zone BD may update these Terms & Conditions when necessary due to changes in:

• Products or services
• Website functionality
• Business practices
• Payment or delivery arrangements
• Applicable policies
• Legal or regulatory requirements

The latest version will be published on this page with an updated revision date.

Continued use of the website after an update means that the current version of the terms applies to future use and transactions, subject to applicable law.

27. Contact Peace Zone BD

If you have questions about these Terms & Conditions, an order, a product, or a Peace Zone BD service, please contact us:

Peace Zone BD
Shop No. 2, Dr. Shufi Shoroni Road, 100 Feet Road, Dhaka 1212

Phone / WhatsApp: +880 1719-677318
Email: askpeacezonebd@gmail.com