Return, Refund & Cancellation Policy

At Peace Zone BD, we want customers to receive the correct medical equipment in the expected condition. This Return, Refund & Cancellation Policy explains when a product may be returned, how refunds are processed, and the conditions that apply to cancellations.

Because we sell medical devices, respiratory therapy equipment, masks, accessories, consumables, and other patient-use products, some items have additional return restrictions for hygiene and safety reasons.

Return Request Window

Customers must contact Peace Zone BD within 3 days of receiving the product to request a return, replacement, or report a problem.

Requests made after the 3-day period may not qualify for a normal return. However, issues covered by an applicable warranty may still be handled under the relevant warranty terms.

When a Return May Be Accepted

A return request may be considered when:

• The wrong product or model was delivered.
• The product arrived damaged.
• The product has a verified manufacturing defect.
• The delivered product materially differs from the confirmed order.
• Required components that were confirmed as part of the package are missing.
• Peace Zone BD approves another valid reason after reviewing the case.

The returned product must normally include its original packaging, accessories, manuals, cables, warranty documents, and other supplied items where applicable.

Proof of purchase or order confirmation may also be required.

Product Condition Requirements

To qualify for a normal return, the product should be:

• Unused
• Undamaged after delivery
• In substantially the same condition in which it was received
• Returned with the original packaging where applicable
• Returned with the supplied accessories and components

Products damaged through misuse, improper handling, unauthorized modification, or missing essential supplied components may not qualify for return or refund.

Opened or Used Medical Products

For hygiene, safety, and product-condition reasons, opened or used medical products are not eligible for normal return.

This may include items such as:

• CPAP or BiPAP masks
• Tubing
• Filters
• Nasal or patient-contact accessories
• Opened consumables
• Other hygiene-sensitive medical products
• Medical devices that have already been used

If a customer has a genuine problem with an opened or used product, please contact Peace Zone BD.

After reviewing the product condition and the nature of the issue, we may discuss a mutually agreed price adjustment or another appropriate solution on a case-by-case basis.

Such an adjustment is discretionary and is not guaranteed.

A verified manufacturing defect may instead be handled through the applicable warranty or after-sales support process.

Wrong, Damaged, or Defective Products

If you receive a wrong, damaged, incomplete, or suspected defective product, please contact Peace Zone BD within 3 days of delivery.

We may request:

• Order number or purchase information
• Product name and model
• Photos of the product
• Photos of the packaging
• Video showing the reported problem
• Serial number where applicable
• A description of the issue

After verification, the appropriate resolution may include:

• Replacement
• Exchange
• Return
• Refund
• Repair or service support
• Warranty assistance

The appropriate solution depends on the product, condition, availability, and nature of the verified issue.

How to Request a Return

To request a return:

1. Contact Peace Zone BD within 3 days of receiving the product.
2. Provide your order or purchase details.
3. Explain the reason for the return.
4. Provide photos, videos, or other supporting evidence if requested.
5. Wait for approval and return instructions from our team.
6. Pack the approved return securely with all required accessories and components.
7. Send or return the product according to the instructions provided.

Do not send a product back without prior approval from Peace Zone BD.

Return Shipping Cost

The customer is responsible for the return courier or delivery cost for approved returns.

Please confirm the return method with Peace Zone BD before sending the product.

Any product sent back without prior approval may not be accepted.

Product Inspection

Returned products may be inspected before a refund, replacement, or exchange is approved.

The inspection may confirm:

• Product identity
• Product condition
• Included accessories
• Packaging
• Reported damage or defect
• Signs of use or misuse
• Eligibility under this policy

Peace Zone BD reserves the right to reject a return that does not meet the applicable return conditions, subject to applicable law.

Refund Process

If a return qualifies for a refund, the refund process will begin after the return has been approved and, where required, the returned product has been received and inspected.

Refunds may be made through the original payment method or another mutually agreed payment method.

Refund Timeline

Approved refunds will normally be processed within 7 days after final refund approval.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, mobile financial service, or other payment provider.

Exchanges

If a wrong or defective product is delivered and an appropriate replacement is available, Peace Zone BD may offer an exchange instead of a refund.

Exchange eligibility depends on:

• Verification of the reported issue
• Product condition
• Availability of the correct or replacement product
• Applicable warranty or supplier terms

Order Cancellation

If you need to cancel an order, contact Peace Zone BD as soon as possible.

An order can normally be cancelled more easily before it has been dispatched.

If the order has already been dispatched, the customer may be responsible for applicable delivery and return costs.

Special-order products, rental equipment, or products arranged specifically for a customer may have different cancellation conditions.

Non-Returnable Items

The following may not qualify for normal return:

• Opened or used medical equipment
• Opened masks or patient-contact products
• Opened tubing or filters
• Opened consumables
• Hygiene-sensitive items after opening
• Products damaged after delivery due to misuse or improper handling
• Products missing essential supplied components
• Products returned without prior authorization
• Special-order items where return restrictions were communicated before purchase

If you are unsure whether a product is returnable, please contact Peace Zone BD before opening or using it.

Warranty Claims

Warranty coverage may vary depending on the brand, model, manufacturer, supplier, and product.

A warranty claim is separate from a normal return request.

Depending on the applicable warranty terms, the solution may involve:

• Inspection
• Repair
• Replacement
• Manufacturer or supplier support
• Other applicable after-sales service

A warranty claim does not automatically qualify for an immediate refund.

Customers should confirm the warranty applicable to their specific product before purchasing.

Rental Products

Rental equipment is governed separately by our Rental Terms & Conditions.

Rental rules may cover:

• Rental duration
• Rental fees
• Security deposit
• Equipment condition
• Damage or loss
• Extension
• Delivery and collection
• Return timing
• Cancellation

Please review the applicable rental terms before renting equipment from Peace Zone BD.

Contact Peace Zone BD

For return, refund, replacement, cancellation, or warranty-related assistance, please contact us before sending any product back.

Peace Zone BD
Shop No. 2, Dr. Shufi Shoroni Road, 100 Feet Road, Dhaka 1212

Phone / WhatsApp: +880 1719-677318
Email: askpeacezonebd@gmail.com