Frequently Asked Questions

You can browse products through our Shop and relevant product categories, choose the product you need, and place an order through the website where online ordering is available.

You can also contact Peace Zone BD by phone or WhatsApp if you need help confirming the product, current price, availability, delivery terms, or compatibility before ordering.

Yes. You can contact Peace Zone BD at +880 1719-677318 for product availability, ordering assistance, rental inquiries, or other product-related questions.

We make reasonable efforts to keep product prices updated. However, prices may change because of stock availability, supplier pricing, product updates, or promotional offers.

Please check the current product page or contact Peace Zone BD if you need price confirmation before ordering.

The right product depends on the equipment type, required specifications, compatibility, and—in the case of CPAP, BiPAP, or oxygen therapy—appropriate medical guidance.

Peace Zone BD can help you compare available products and understand features, models, accessories, and compatibility.

For prescribed medical therapy, follow the advice and prescription of an appropriate healthcare professional.

Yes. Peace Zone BD arranges delivery of eligible products across Bangladesh.

Delivery conditions may vary depending on the product, package size, destination, and current delivery arrangements. Rental and refill services may have more limited service areas.

For full details, see our Shipping & Delivery Policy.

Delivery time depends on:

• Product availability
• Destination
• Product type
• Package size
• Delivery arrangement

Please confirm the estimated delivery time when placing your order if delivery timing is important.

Free delivery may apply to selected products, orders, or service areas.

Because delivery conditions can vary by product and destination, please confirm the applicable delivery charge before finalizing your order.

Yes, eligible products can be delivered outside Dhaka.

However, some rental, refill, installation, or service options may be limited to Dhaka or selected service areas.

Depending on the order, available payment options may include:

• Cash on Delivery
• Debit or Credit Card
• Mobile Banking
• Bank Transfer
• Advance or partial payment where required

The payment method available for a specific order may depend on the product, order value, location, and service arrangement.

See our Payment Methods page for details.

Cash on Delivery is available for eligible orders.

COD availability may depend on the product, order value, destination, and delivery arrangement. Please confirm before ordering if you specifically need COD.

No. Advance payment is not automatically required for every order.

Depending on the product or service, Peace Zone BD may require no advance payment, partial advance payment, or full payment before processing.

Any advance requirement should be confirmed before the order is finalized.

Customers should contact Peace Zone BD within 3 days of receiving the product if they want to request a return, replacement, or report an eligible problem.

See our full Return, Refund & Cancellation Policy before returning any item.

Opened or used medical products are generally not eligible for normal return because of hygiene, safety, and product-condition concerns.

If there is a genuine issue with an opened or used item, contact Peace Zone BD. Depending on the circumstances and product condition, a mutually agreed solution may be discussed case by case.

Contact Peace Zone BD within the applicable return period.

You may be asked to provide:

• Order information
• Product name/model
• Photos
• Video
• Packaging photos
• Description of the issue

After verification, the appropriate solution may include replacement, return, warranty support, repair/service assistance, or refund where applicable.

For approved normal returns, the customer is responsible for the return courier or delivery cost.

Please contact Peace Zone BD before sending anything back.

Approved refunds are normally processed within 7 days after final refund approval.

Your bank, card issuer, mobile financial service, or other payment provider may require additional processing time.

No.

Warranty may vary according to:

• Brand
• Model
• Manufacturer
• Supplier
• Product condition
• Individual warranty arrangement

Do not assume that every product carries the same warranty period.

See Warranty & After-Sales Support or contact us to confirm the warranty for a particular product.

Contact Peace Zone BD with:

• Order or invoice details
• Product name/model
• Serial number where applicable
• Description of the problem
• Photos or video if requested

The product may need to be inspected before warranty eligibility or the appropriate solution can be confirmed.

Physical damage, misuse, unauthorized modification, liquid damage, improper electrical supply, unauthorized repair, or similar damage may not be covered unless the applicable product warranty specifically says otherwise.

The exact warranty terms for the product will apply.

CPAP generally provides continuous positive airway pressure.

BiPAP provides separate pressure levels for inhalation and exhalation and may support different therapy requirements.

The appropriate machine and therapy settings should follow the user’s prescription and healthcare guidance.

You can explore our CPAP & BiPAP options.

Yes.

A fixed CPAP provides pressure according to a configured fixed setting, while an Auto CPAP can automatically adjust pressure within a configured range according to the machine’s algorithm.

Which option is appropriate depends on the prescribed therapy and individual requirements.

No.

You should also consider:

• Prescribed therapy type
• Pressure requirements
• Device mode
• Mask compatibility
• Humidifier requirements
• Data features
• Verified specifications
• Support and warranty

Medical therapy decisions should not be made solely on price.

No. Package contents vary by brand, model, and seller configuration.

Some packages may include a mask, while others may require one to be purchased separately.

Check the exact product page or contact Peace Zone BD before ordering.

Yes. Selected CPAP and Auto CPAP machines may be available for temporary rental depending on current inventory.

Rental duration, available model, accessories, rate, and delivery should be confirmed before booking.

Visit CPAP Machine Rent for current options.

Yes. Selected BiPAP machines may be available for rent depending on inventory and the required therapy mode.

Always confirm the exact machine, supported mode, rental duration, accessories, and terms before booking.

Visit BiPAP Machine Rent.

Yes. Peace Zone BD offers oxygen concentrators in different capacities and configurations depending on current inventory.

You can explore our Oxygen Concentrators collection.

The main difference is generally the supported maximum flow capacity, but capacity alone does not determine suitability.

Before choosing a concentrator, check:

• Prescribed oxygen flow
• Manufacturer specifications
• Oxygen concentration across the required operating range
• Continuous/pulse delivery where applicable
• Power requirements
• Intended use

Follow appropriate healthcare guidance for prescribed oxygen therapy.

Yes. Peace Zone BD offers oxygen concentrator rental options in Dhaka subject to available inventory and service terms.

Depending on availability, different capacities may be offered. Rental duration, rate, model, accessories, and delivery terms should be confirmed before booking.

Browse Oxygen Concentrator Rent.

No. An oxygen concentrator processes surrounding air while it is powered and operating.

Unlike an oxygen cylinder, it does not store a fixed supply of compressed oxygen that needs routine cylinder refilling.

Yes. Available oxygen cylinders can be viewed in our Oxygen Cylinders category.

Availability, brand, package contents, accessories, and current price should be confirmed before ordering.

Yes. Peace Zone BD offers oxygen cylinder rental options in Dhaka according to current inventory and service coverage. Rental plans and included accessories can vary.

Visit Oxygen Cylinder Rent.

Yes. Oxygen cylinder refill support is available in Dhaka for suitable refillable cylinders, subject to cylinder condition and current service availability.

Visit Oxygen Cylinder Refill for details.

It depends on factors such as:

• Prescribed oxygen requirement
• Expected duration of use
• Electricity availability
• Mobility needs
• Refill access
• Equipment availability

An oxygen cylinder stores compressed oxygen, while an oxygen concentrator requires electricity to produce oxygen-enriched output while operating.

If you’re unsure which equipment type fits your practical needs, contact Peace Zone BD and follow appropriate healthcare guidance.

Depending on current inventory, rental options may include:

• CPAP machines
• BiPAP machines
• Oxygen concentrators
• Oxygen cylinders

Rental availability varies by equipment and service area.

Not necessarily.

Whether a deposit applies depends on the specific rental arrangement.

If a security deposit is required, the amount and refund conditions should be confirmed before booking.

Rental extension may be possible depending on equipment availability and applicable rental terms.

Contact Peace Zone BD before your current rental period expires to confirm extension availability and charges.

For details, read our Rental Terms & Conditions.

Yes. Peace Zone BD provides information and booking options for a Home Sleep Apnea Test. Test results and treatment decisions should be discussed with an appropriate healthcare professional.

Visit our Sleep Apnea Test page for current information.

Open the Sleep Apnea Test page or contact Peace Zone BD directly to check current booking availability, process, and applicable terms.

Do not use an online test or website content as a substitute for appropriate professional interpretation of test results.

Yes. We can help explain available product options and verified compatibility information.

Before buying masks, tubing, filters, humidifier components, or other replacement accessories, confirm the exact device/model and compatibility.

Not automatically.

Mask and system compatibility can depend on:

• Connection type
• Machine setup
• Mask design
• Therapy requirements
• Other manufacturer-specific factors

Confirm compatibility before purchasing.

Yes.

Contact us if you want help comparing:

• Brand/model options
• Verified specifications
• CPAP vs BiPAP
• 5L vs 10L oxygen concentrators
• Mask types
• Accessories
• Purchase vs rental options
• Current availability

Product guidance does not replace medical diagnosis or prescription.

No.

Peace Zone BD provides product information and equipment-related assistance.

Information on our website should not replace diagnosis, prescription, treatment decisions, or advice from an appropriate healthcare professional.

Please read our Medical Disclaimer.

Do not wait for an online order, website response, delivery, or routine customer-support reply during a medical emergency.

Seek immediate professional medical assistance or contact the nearest appropriate emergency medical service or hospital.